5 Great tips to be the best Virtual Assistant
So you’ve started your own VA business and you’re really thrilled to be an entrepreneur. Or you’re just doing some research and want to know what this VA thing is all about.
You’ve definitely come to the right place. Virtual Assistants are becoming wildly popular in South Africa every day and business owners are seeing the value in outsourcing their admin to a VA.
Awesome! Which means you can now turn your business idea or existing business into a successful outsource supplier.
How will go about making sure you are the best VA you could possibly be, adding value to your clients and standing out from the rest?
Here are 5 great tips to becoming a sought after Virtual Assistant.
1. What is your current skill set?
To ensure you become a successful assistant you need to have basic skills. If you have previous experience as a secretary or executive assistant, then you are off to a good start. You should have a good understanding of navigating the internet, understand basic social media marketing practices, have excellent organisation skills and be able to write professionally.
2. Have great communication skills
The key to customer satisfaction is knowing what is required of you as a service provider. For you to perform your VA duties on an exceptional level you need to be able to communicate clearly with your clients. There should be no room for assumptions and information should always be carried over in a clear concise manner.
3. Work with a plan
Starting out you should have a clear idea of how you want to work, when you want to work and where you will work. For example, you may choose to only assist clients Monday to Thursday from 8am to 3pm from your home office. The rest of the time you have decided to set aside to focus on marketing and growing your business.
4. Be flexible and prompt
As an expert Virtual Assistant you’ll need to deliver exactly what each client needs. Be flexible to what clients want and how they prefer to work with you.
You may look at offering service packages to clients who require daily attention and only offer time packages to other clients who require your services on an ad hoc basis.
Also be clear at the outset with your client with regards to expected turnaround time on tasks. You want to be prompt with each task assigned to you, however, remember to keep your day structured and organised to offer the best service at all times.
5. Develop a specialty service offering
When starting out with your VA business you may be everything to everyone, a kind of Jack (or Jill in this instance) of all trades. However, you may discover that becoming an expert in a certain field or industry will be highly beneficial for your clients. This will also make you more sought after. Some ideas of specialty VA work : Social Media Marketing Guru, Travel Organizer, or Email Marketing Specialist.
By following these tips from those who have gone down the path before, you can gear yourself for a successful Virtual Assistant career.